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CSM Manager (German)- 18 months Contract

Wrike
Location
Prague
Posted
26 days ago
Department
1110 Customer Success Management
What they actually want (must-haves)
  • Full fluency in English and German
  • 2+ years experience in Customer Success Management or customer facing-role supporting mid market clients
  • Experience working with Marketing teams, Professional Services, IT teams, PMO teams
  • Ability to build and maintain strong relationships with a diverse set of clients, including senior leadership
  • Knowledge and hands-on experience in project management, business process redesign, and change management
  • Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, tactful under pressure
Nice to have
  • Having a problem solver mentality, being a critical thinker and generally curious
  • A passion for learning and improving every day, motivated to excel
  • Openness to receiving feedback, being coachable
  • A strong team player attitude
  • Possessing a self starter attitude with strong ownership skills, willing to go above and beyond the job description
What the job really is

As a Customer Success Manager at Wrike, you will manage a portfolio of mid-market and enterprise customers in the EMEA region, focusing on understanding their business strategies and guiding them to achieve their desired outcomes. Your role involves building strong customer relationships, executing success plans, and collaborating with various teams to ensure customers maximize their use of the Wrike platform.

Benefits
  • 5 Weeks of paid vacation
  • Sick Leave Compensation
  • 5 Paid Uncertified Sick Days
  • 2 weeks fully paid w/ medical certificate, additional 4 weeks paid at 80% salary rate
  • Parental Leave (fully paid): 18 Weeks Maternity / 4 Week Paternity
  • 2 Volunteer Days
Things to weigh
  • This is an 18-month contract position for maternity cover.
  • The role requires collaboration with multiple teams, which may involve navigating different priorities and workflows.
  • The position is hybrid, with expectations for in-person collaboration 2-3 days per week for those near specific hubs.
  • No salary information is provided in the posting.
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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