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Customer Service Representative

WorldStrides
Location
Calle 56 - Num 444-A por 33 y 35, Colonia Centro Merida Yucatan
Posted
26 days ago
Department
Group - Product Support
What they actually want (must-haves)
  • Associate degree or post-high school graduate preferred
  • 1-2 years of experience in customer service or a related field such as tourism
  • Excellent communication and interpersonal skills
  • Strong problem-solving and decision-making skills
  • Ability to multitask and prioritize workload in a fast-paced environment
  • Proficient in computer skills and experience using a CRM system
What the job really is

The Customer Service Representative (CSR) at WorldStrides will provide support to customers via phone, email, and chat, handling inquiries related to billing, trip information, and company policies. The role emphasizes delivering a low-effort experience for customers while preventing trip cancellations and involves documenting customer interactions and collaborating with other departments to resolve issues.

Benefits
  • Excellent medical, dental, and vision coverage
  • Life, accidental death and dismemberment, accident, critical illness, and disability insurance
  • FSA healthcare, FSA dependent care, HAS with employer contribution
  • Generous 401k match
  • 10 paid floating corporate holidays
  • 1 paid volunteer day
Things to weigh
  • No salary listed
  • Position involves handling potentially stressful customer interactions
  • Role requires availability for flexible hours, including weekends and holidays
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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