The Enablement & Quality Manager for Customer Support at Workwize will be responsible for building the enablement function from scratch, focusing on designing structured onboarding processes and establishing a quality system for support agents. This role involves documenting current processes, creating training materials, and measuring agent productivity while collaborating closely with the function head to align on quality standards. The position is ideal for someone who enjoys shaping new initiatives and has a background in instructional design and quality systems.
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