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← Workwize

Lead, (Commercial) Customer Success | New York Hybrid

Workwize
Location
New York
Posted
23 days ago
Department
Customer Success
What they actually want (must-haves)
  • 7+ years of experience in Customer Success, Account Management, or another relevant client-facing role
  • 3+ years of experience leading and developing Customer Success teams
  • Proven experience building or significantly scaling a Customer Success organization in North America
  • Experience working with mid-market and enterprise customers, including complex organizations with multiple stakeholders
  • A strong track record of building Customer Success processes, playbooks, operating rhythms, and team structures from the ground up
  • Experience creating a proactive Customer Success motion focused on adoption, value realization, retention, and expansion
Nice to have
  • You have built before and are comfortable starting with a blank page
  • You take ownership naturally and do not wait for someone else to define every next step
  • You know how to balance speed with structure
  • You are an experienced coach who enjoys helping CSMs become more confident, commercial, and strategic
  • You can navigate difficult customer conversations and complex escalations without losing sight of the relationship
What the job really is

In this role, you will lead the Customer Success team at Workwize, focusing on building and scaling the organization for mid-market and enterprise customers in North America. Your responsibilities include managing a client portfolio, coaching team members, handling complex customer situations, and driving retention and growth through proactive strategies. You will also explore the integration of AI to enhance customer success workflows while maintaining strong client relationships.

Benefits
  • Salary + OTE + equity
  • 5 days of paid vacation (European-style time off)
  • 401(k) with competitive support to help you plan for the future
  • Flexible work setups for better work-life balance
  • Top-notch tools and equipment provided
  • Off-sites and multi-yearly team bonding events
Things to weigh
  • No specific salary figure listed, only a range of $85,000 — $190,000 USD
  • The role involves a significant amount of responsibility in building processes and leading a team, which may require a high level of adaptability and resilience in a fast-paced environment.
Job score3.4/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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