Customer Success Program Manager

Workato

Location

Palo Alto, California

Posted

1 month ago

Department

Sales and Customer Success

What they actually want (must-haves)

3-6 years of experience in program management, project management, operations, or a related field
A track record of owning org-wide projects or programs from planning through delivery with minimal oversight
Comfortable working with data to define success metrics, track outcomes, and make prioritization calls
Strong written and verbal communication skills, with the ability to tailor messaging to different audiences
A bias toward action, high attention to detail and comfort operating in ambiguity
Strong discernment while using Agentic/AI tools

Nice to have

Experience in high growth SaaS or tech environment
Familiarity with project management and data tooling (e.g., Asana, Jira, Salesforce, Snowflake or similar)
Exposure to operations, strategy, or business-process work in addition to core program management

What the job really is

The Customer Success Program Manager at Workato will be responsible for managing programs that enhance product adoption and facilitate Agentic AI deployments. This role involves collaborating with cross-functional teams, utilizing data to guide decision-making, and ensuring effective communication across the organization. The manager will oversee projects from planning to delivery, ensuring alignment with broader business outcomes and maintaining strong stakeholder relationships.

Things to weigh

No salary listed
The role involves navigating ambiguity, which may require a high level of adaptability
Experience with Agentic/AI tools is specifically mentioned, indicating a focus on advanced technologies

Job score2.6/5

Benefits1/5

Freshness4/5

Career value4/5

Role clarity4/5

Pay transparency0/5

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