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Customer Success Director

Backbase
Location
Singapore
Posted
12 days ago
Department
Sales
What they actually want (must-haves)
  • Bachelor’s degree in Technology, Business, or a related field
  • 10+ years of experience in a customer-facing role in the APAC Region
  • Experience in customer success management within a software company
  • Strong focus on customer satisfaction and ability to analyze data
  • Exceptional communication, presentation, and interpersonal skills
  • Ability to work independently and collaboratively across teams
Nice to have
  • Experience in banking or other Financial Services
What the job really is

As a Customer Success Director at Backbase, you will focus on enhancing customer satisfaction and success across the APAC region by ensuring clients maximize the value from Backbase's Engagement Banking Platform. Your role will involve building relationships with key stakeholders, facilitating discussions, identifying opportunities for value maximization, and managing account renewals. Frequent travel is required to engage with customers and support their strategic goals.

Things to weigh
  • Frequent travel required across the region
  • Focus on customer success in a technology or software context
  • Role involves complex stakeholder management and relationship building
Job score3/5
Benefits1/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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