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← Wiz, Inc.

Manager, Solutions Support Engineering - São Paulo

Wiz, Inc.
Location
Remote - Brazil
Posted
12 days ago
Department
Support
What they actually want (must-haves)
  • Native Brazilian speaker with excellent command of English, both spoken and written
  • Comfortable working 10am to 7pm BRT
  • 1+ years of experience managing external technical support teams in a SaaS environment
  • 5+ years of hands-on experience deploying and maintaining AWS, Azure, or GCP infrastructure
  • Direct experience configuring and troubleshooting Kubernetes clusters and virtualized environments
Nice to have
  • Track record of writing scripts or building tools using AI APIs to automate operational workflows
  • Practical experience managing hybrid-cloud identity, security protocols, and monitoring/logging pipelines
What the job really is

The Manager of Solutions Support Engineering will oversee a global team of Technical Support Engineers, ensuring they provide exceptional technical support for customers. Responsibilities include managing team performance, facilitating training, resolving escalations, and implementing automation solutions to enhance support efficiency. The role emphasizes an AI-first approach, leveraging tools to improve operations and customer experiences.

Things to weigh
  • Must be located in São Paulo, Brazil
  • No visa sponsorship offered
  • The role requires a strong focus on AI and automation, which may require continuous learning and adaptation
  • Applications must be submitted in English only
Job score2.8/5
Benefits1/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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