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← Wilson Elser - Business & Legal Professionals

Senior Manager Application Support

Wilson Elser - Business & Legal Professionals
Location
New York, New York
Posted
23 days ago
Department
Information Technology
What they actually want (must-haves)
  • Experience supporting or managing critical practice-of-law platforms, including iManage, Intapp, Box, Litera Create, Logikcull/Reveal, Microsoft 365, document automation, workflow platforms, and related legal technology.
  • Background managing hybrid, cloud-based, and legacy/on-premises enterprise systems.
  • Familiarity deploying and supporting document automation and low-code workflow platforms, integrations, and process improvements.
  • Proficient in legal-industry best practices and non-invasive data governance frameworks.
  • Detail-oriented with strong organizational and communication skills; able to manage multiple workstreams and stakeholder groups simultaneously.
  • Demonstrated servant-leadership mindset; collaborative, adaptable, and comfortable leading through ambiguity and change in a transformative and innovative environment.
Nice to have
  • iManage, ISO 27001, CEDs, and other relevant certifications are a plus.
What the job really is

The Senior Manager of Application Support at Wilson Elser will oversee the daily application support and incident management for critical legal software products. This role involves leading a team, coordinating with vendors, monitoring system performance, and ensuring compliance with security standards. The position also emphasizes servant leadership and collaboration within the IT department to enhance service delivery and user experience.

Benefits
  • Competitive salary and benefits package including 401(k) retirement savings plan, medical, dental, vision, disability, and life insurance.
  • Outstanding benefits package, including 401k match and generous PTO plan.
  • Ample opportunities for professional development and advancement.
  • Access to corporate discount plans and other benefits.
Things to weigh
  • Salary range is $175,000 — $200,000 USD, but final salary may vary based on multiple factors.
  • The role requires managing a mix of legacy and modern systems, which may involve dealing with outdated technology.
  • The position emphasizes a servant-leadership approach, which may not suit all management styles.
Job score2.8/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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