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← Wilson Elser - Business & Legal Professionals

Application Support Analyst

Wilson Elser - Business & Legal Professionals
Location
New York, New York
Posted
23 days ago
Department
Information Technology
What they actually want (must-haves)
  • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field
  • Minimum 3 years of relevant hands-on experience in application support or legal technology systems
  • Experience supporting legal platforms such as iManage Cloud, the Intapp Risk Management Suite, and Litera One
  • Proficiency in Microsoft 365 and common integrations for document and email management
  • Strong understanding of ITIL/ITSM frameworks and best practices for incident, problem, and change management
  • Excellent customer service skills
Nice to have
  • Relevant industry certifications (iManage, ITIL, ISO 27001, or other IT certifications)
  • Familiarity with litigation support, e-discovery, and docketing platforms
  • Experience with ethical walls, legal holds, lateral transfers, and new business intake processes
  • Familiarity with legal financial systems such as Aderant Expert
  • Proficient in collaboration platforms such as Box, Dropbox, SharePoint Online, and Microsoft Teams
What the job really is

The Application Support Analyst at Wilson Elser is responsible for supporting, maintaining, and monitoring critical systems used by the firm. This role involves resolving user issues, providing Tier 2 application support, training users, managing access permissions, and ensuring compliance with information governance policies. The analyst will also engage in continuous improvement efforts and collaborate with IT management on application strategies.

Benefits
  • 401(k) retirement savings plan
  • Medical, dental, vision, disability, and life insurance
  • Outstanding benefits package including 401k match and generous PTO plan
  • Ample opportunities for professional development and advancement
  • Access to corporate discount plans
Things to weigh
  • No specific mention of remote work options
  • Role heavily focused on user support and may not involve much development or advanced technical work
  • Salary range provided is $85,000 — $105,000, which may vary based on individual circumstances
Job score2.8/5
Benefits3/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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