HHiring Reality
← Wheely

Customer Service Agent, French Speakers

Wheely
Location
Dubai, Dubai, United Arab Emirates
Posted
13 days ago
Department
Customer Service
What they actually want (must-haves)
  • Passion for exceptional customer service
  • Experience in a customer-facing role in the luxury service industry
  • Excellent interpersonal and communication skills
  • The ability to thrive in a fast-paced high volume contact center
  • Fluency in both spoken and written English & French
  • Flexibility to do shift work including nights and weekends, in the office
Nice to have
  • Experience in a call centre
  • Additional languages - Arabic
What the job really is

As a Customer Service Agent at Wheely, you will be responsible for providing exceptional service to both chauffeurs and passengers through various communication channels, including calls, live chat, and emails. Your role will involve resolving issues, maintaining customer satisfaction, and ensuring adherence to luxury communication standards while working in a fast-paced environment.

Benefits
  • Competitive salary of AED 9,000 per month and quarterly KPI-based bonus
  • Private medical insurance
  • Best-in-class equipment
  • Monthly credit towards Wheely journeys
  • Professional development stipend
Things to weigh
  • Office-based role requires shift work including nights and weekends in a 24/7 contact centre
  • High volume contact center environment may be stressful for some candidates
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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