HHiring Reality
← Wheely

Customer Service Agent, English Speakers

Wheely
Location
Dubai, Dubai, United Arab Emirates
Posted
13 days ago
Department
Customer Service
What they actually want (must-haves)
  • Passion for exceptional customer service
  • Experience in a customer-facing role in the luxury service industry
  • Excellent interpersonal and communication skills
  • The ability to thrive in a fast-paced high volume contact center
  • Fluency in both spoken and written English
  • Flexibility, to be able to do shift work including nights and weekends, in the office
Nice to have
  • Additional languages - French, Arabic
  • Experience in a call centre
What the job really is

As a Customer Service Agent at Wheely, you will be responsible for delivering exceptional service to passengers and chauffeurs through various communication channels such as calls, live chat, and emails. Your role involves resolving issues efficiently, maintaining customer satisfaction, and adhering to luxury communication standards while working in a fast-paced environment that requires flexibility for shift work.

Benefits
  • Office-based role in Dubai Internet City, which include nights and weekends in a 24/7 contact centre
  • Competitive salary of AED 8,500 per month and quarterly KPI-based bonus
  • Private medical insurance
  • Best-in-class equipment
  • Monthly credit towards Wheely journeys
  • Professional development stipend
Things to weigh
  • Role requires flexibility for nights and weekends due to 24/7 contact center operations.
  • High volume environment may be stressful for some candidates.
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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