The Customer Support Officer role involves assisting members, employers, and third parties through phone, email, and chat, ensuring each inquiry is resolved effectively. The position requires handling a variety of inquiries, from simple questions to more complex issues, while maintaining a focus on member experience and accuracy. This role starts with in-office training and transitions to a hybrid work setup after training is completed.
See how your résumé matches this role — and tailor it from what actually gets interviews.