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Customer Solutions Consultant

Weploy
Location
Victoria
Posted
26 days ago
Department
Contact Centre Opportunities (Weployee)
What they actually want (must-haves)
  • 6+ months contact centre experience
  • High-volume / high-pressure capability
  • Strong resilience and emotional maturity
  • Empathy-first mindset
  • Ability to explain complex information in simple, human language
  • Exceptional communication skills (verbal & written)
Nice to have
  • Salesforce experience
  • Private Health Insurance experience
What the job really is

The Customer Solutions Consultant role involves supporting customers with their insurance service needs through inbound calls. Responsibilities include handling queries related to member services, addressing general questions, and providing empathetic support during call transfers. The position offers opportunities for skill development and is set in a supportive environment with a focus on customer satisfaction metrics.

Benefits
  • Fully remote position
  • 3-month casual contract with opportunity to extend or go permanent
  • Guaranteed full-time hours (37.5 hours per week)
  • Consistent shifts across 8:30am–6:00pm
  • $36.81 per hour + 12.5% super
  • Training and support provided
Things to weigh
  • Start date is in the future (14th September 2026)
  • Must be based in Melbourne to pick up equipment
  • Role involves handling potentially frustrating customer calls
  • Performance-based opportunities for contract extension or permanent position
Job score2.8/5
Benefits3/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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