Technical Support Engineer II - W&B

In this role as a Technical Support Engineer II at Weights & Biases, you will be responsible for quickly responding to user inquiries through various channels, including email and live chat. You will triage technical issues, track responses to meet service level agreements, and collaborate with engineering teams to troubleshoot problems. Additionally, you will help improve user experience by recognizing trends in support requests and maintaining a knowledge base of product features.

• Medical, dental, and vision insurance - 100% paid for by CoreWeave
• Company-paid Life Insurance
• Voluntary supplemental life insurance
• Short and long-term disability insurance
• Flexible Spending Account
• Health Savings Account

• The role requires participation in a 24/7 on-call rotation, which may impact work-life balance.
• The position involves responding to highly technical user inquiries, which may require ongoing learning and adaptation.
• The company is in a hyper-growth stage, which may lead to a fast-paced and potentially chaotic work environment.