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← Webflow

IT Support Specialist

Webflow
Location
San Francisco, California, United States
Posted
19 days ago
Department
IT
Salary
$100,000 - $120,000
What they actually want (must-haves)
  • 2-4 years of hands-on experience with help desk ticketing systems
  • Skilled in using AI-powered tools
  • Familiar with supporting audiovisual setups for meetings and events
  • Comfortable troubleshooting macOS environments
  • Proficient in new hire onboarding including account setup and hardware provisioning
  • Ability to perform physical, in-office work such as setting up desks and provisioning equipment
What the job really is

As an IT Support Specialist at Webflow, you will be the primary technical support for employees in the San Francisco office, handling help desk tickets and ensuring smooth operation of audio-visual setups for meetings and events. You will also assist with onboarding new hires, manage office technology, and collaborate with the Workplace Experience team on site modifications. This role requires a hands-on approach and the ability to troubleshoot various hardware and software issues.

Benefits
  • Equity (RSUs) in the company
  • Comprehensive medical, dental, and vision plans with most premiums covered
  • 12 weeks of paid parental leave
  • Flexible vacation, paid holidays, and a sabbatical program
  • Access to mental health resources, therapy, and coaching
  • 401(k) with 100% employer match up to $6,000/year
Things to weigh
  • 5 days per week in-office requirement
  • Role involves physical tasks such as lifting up to 20lbs
  • No remote work mentioned except for occasional work from home
  • Salary range is geographic and experience-dependent, which may vary significantly
Job score4/5
Benefits4/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency5/5

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