HHiring Reality
← Weave

Senior Customer Success Manager

Weave
Location
United States
Posted
12 days ago
Department
Customer Success
Salary
$135,000 to $175,000
What they actually want (must-haves)
  • 5+ years experience in Customer Success in B2B SaaS
  • Experience serving life science, bio, or therapeutics markets
  • Outstanding educator and communicator
  • AI capable and pragmatic
  • Ability to build and navigate uncharted territory
Nice to have
  • Bio education preferred
  • Advanced degree ideal
What the job really is

As a Senior Customer Success Manager at Weave, you will focus on onboarding and training customers to effectively use the AI-driven SaaS platform for FDA document preparation. Your role will involve customizing the platform for new clients, establishing efficient processes, advocating for customer needs, and collaborating with product teams to enhance user experience and drive account growth.

Benefits
  • Competitive salary ($135,000 to $175,000) and retention-based variable compensation (OTE $175,000 to $230,000) plus equity
  • Comprehensive health, dental and vision insurance
  • Generous PTO, parental leave, OneMedical, TalkSpace, Teladoc
  • Career development opportunities
  • Flexible remote working with preference for location in US or Canada
Things to weigh
  • Up to 50% travel required, likely less
  • Experience in life sciences is preferred but not mandatory
  • Role involves significant customer interaction and relationship building
  • Position requires a blend of technical and educational skills
Job score4.2/5
Benefits3/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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