HHiring Reality
← Wayvia

Customer Success Manager

Wayvia
Location
Remote, USA
Posted
10 days ago
Department
CSM
What they actually want (must-haves)
  • Bachelor’s Degree or equivalent experience
  • Experience in Account Management or Customer Success in digital media, e-commerce, technology platforms, or a SaaS company
  • Proven ability to manage and grow a substantial book of business
  • Strong multitasking and prioritization skills
  • Project Management experience or skills
  • Previous experience with performance-based compensation tied to sales/revenue and retention goals
Nice to have
  • Experience with major retailers (e.g., Amazon, Best Buy, Walmart)
  • Account planning experience
  • Experience with Google Analytics
  • Experience in Digital Marketing
What the job really is

The Customer Success Manager at Wayvia is responsible for managing a designated book of business throughout the entire customer lifecycle, from onboarding to renewal. This role involves leading customer retention initiatives, collaborating with sales and internal teams, and providing insights to help customers achieve their business objectives through data analysis. The position requires strong multitasking skills and the ability to build relationships at various levels within organizations.

Benefits
  • Flexible work-from-home arrangements
  • 401K Match
  • Flexible vacation
  • Medical/Dental/Vision
  • 16 weeks of paid parental leave (US)
  • Technical stipend
Things to weigh
  • No salary listed
  • Role involves managing a substantial book of business which may imply high expectations
  • Experience with performance-based compensation suggests a focus on measurable outcomes
Job score3.4/5
Benefits4/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

Applying to Wayvia?

See how your résumé matches this role — and tailor it from what actually gets interviews.