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← Wave

Customer Support Representative

Wave
Location
Malawi (MW)
Posted
12 days ago
Department
Support
What they actually want (must-haves)
  • 2+ years of customer support experience or experience as a Client Service Representative
  • Fluency in Chichewa
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Excellent communication and presentation skills
  • Willingness to work outside regular working hours
Nice to have
  • Experience with mobile money or banking support
  • Knowledge of other local languages like Chitumbuka & Chitonga
  • English proficiency
What the job really is

As a Customer Support Representative at Wave, you will manage a high volume of inbound calls, assess customer needs, and build relationships through effective communication. Your responsibilities will include providing accurate information, resolving complaints, and maintaining records of customer interactions. This role is crucial in delivering a world-class customer experience and supporting the company's mission of making Africa cashless.

Benefits
  • Generous health insurance for yourself and your dependents
  • Support for working parents with 26 weeks for mothers and 4 weeks for fathers, plus subsidized child care
  • Subsidized gym memberships and fitness classes
  • Airtime reimbursement
  • Lunch and a beautiful office space
Things to weigh
  • Fixed-term contract of 6 months
  • Must be located in or willing to relocate to Lilongwe, Malawi
  • No specific salary figures provided, but competitive salaries are mentioned
Job score3/5
Benefits3/5
Freshness5/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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