Agent Operations Territory Lead

Wave

Location

Mbarara, Uganda

Posted

13 days ago

Department

Agent Operations

What they actually want (must-haves)

3+ years of sales experience in user acquisition/agent operations and liquidity management within mobile money, finance, fintech, telecoms, or tech
Proven sales ability with a successful track record in sales
Exceptional written and verbal communication skills in both English and a local language
Exceptional interpersonal skills in building and maintaining positive relationships

Nice to have

Deeply analytical approach to marketing and optimizing customer acquisition costs
Proactive and disciplined in thoughts and actions
Strong leadership skills and experience managing diverse field ops teams
Detail-oriented and committed to achieving excellence

What the job really is

As an Agent Operations Territory Lead at Wave, you will be responsible for expanding the user base and managing agent operations in Mbarara. Your daily tasks will include overseeing a team of distributors, ensuring agent compliance and training, managing liquidity, and maintaining strong customer service standards. You will also scout new distribution zones and report on field activities to the Regional lead.

Benefits

Competitive salary calculated using a transparent formula
Performance reviews twice a year with bonuses for strong performers
Generous health insurance for yourself and dependents
26 weeks of parental leave for mothers and 4 weeks for fathers
Subsidized child care for working parents
Airtime reimbursement

Things to weigh

Field sales role requiring travel to various locations
Work authorization in Uganda is required
No specific salary figures provided

Job score3.2/5

Benefits4/5

Freshness4/5

Career value4/5

Role clarity4/5

Pay transparency0/5

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