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← Wave

Merchant Account Supervisor

Wave
Location
Abidjan, Côte d'Ivoire
Posted
23 days ago
Department
Payments
What they actually want (must-haves)
  • Bachelor degree in Business Administration, Law, Management, Sales or a similar field
  • 5+ years experience in a similar position
  • Fluent in French and in English
  • Strong oral and written communication skills
  • Previous experience conducting field-related merchant activities, including acquiring and onboarding merchants and ensuring they meet Wave criteria
  • Experience supporting customers & corporate
Nice to have
  • Good knowledge of the merchant and especially aggregator/fintech ecosystem
  • Strong communication and presentation skills
  • Good knowledge of data analysis and technical
  • Demonstrated tenacity and willingness to go the distance to get something done
  • Proven track record of successfully managing client relationships
What the job really is

As a Merchant Account Supervisor at Wave, you will manage the deployment and ongoing support of corporate merchant products in Côte d'Ivoire. Your responsibilities include onboarding merchants, ensuring they understand and effectively use Wave's products, monitoring transaction performance, and maintaining strong relationships with partners. You will also conduct compliance reviews and coordinate with internal teams to resolve operational issues.

Benefits
  • Competitive salary calculated using a transparent formula
  • Generous health insurance for yourself and your dependents
  • Support for working parents with 26 weeks for mothers and 4 weeks for fathers and subsidized child care
  • Subsidized gym memberships and fitness classes
  • Airtime reimbursement
  • Free food
Things to weigh
  • No specific salary figures provided
  • Role requires fluency in both French and English
  • Experience in the fintech ecosystem is preferred but not mandatory
  • Position involves regular field visits and compliance reviews which may require travel
Job score3.4/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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