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IT Operations Associate

Wave
Location
Bamako, Mali
Posted
1 month ago
Department
People Operations
What they actually want (must-haves)
  • Bachelor's degree in ICT, Computer Science, Engineering, Telecommunications, or equivalent
  • 3+ years of experience in an IT/Network support desk
  • Proficient in French and good command of English
  • Knowledge of networks and any SAAS tool
  • Experienced in using Google Workspace
  • Flexibility to work on weekends or statutory holidays if required
Nice to have
  • Basic understanding of SMS and VOIP/SIP systems
What the job really is

As an IT Operations Associate, you will manage IT infrastructure to ensure reliable internet connectivity and support for employees across Wave's operations. Your responsibilities include troubleshooting network issues, assisting with onboarding, managing hardware and software, and collaborating with external partners. You will also participate in ticket management and provide quality IT support while documenting processes and improving existing IT procedures.

Benefits
  • Competitive salary calculated using a transparent formula
  • Generous health insurance for yourself and your dependents
  • Airtime reimbursement
  • Free food
  • Beautiful office space
Things to weigh
  • Fixed-term contract of 6 months
  • No specific salary range mentioned
  • Role may require working on weekends or holidays
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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