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← Watchmaker Genomics

Team Lead, Customer Success

Watchmaker Genomics
Location
Boulder, CO
Posted
12 days ago
Department
Scientific Support
Salary
$70,000 to $85,000
What they actually want (must-haves)
  • Bachelor’s degree required
  • 5+ years of related experience, preferably in life sciences, biotechnology, or genomics
  • Proven experience managing complex customer relationships, ideally within NGS, molecular biology, or related fields
  • Demonstrated success in building long-term customer relationships that drive retention and growth
  • Communication and presentation skills, with the ability to influence both technical and executive-level audiences
  • Ability to work effectively across teams in a fast-paced, growth-oriented environment
What the job really is

The Team Lead, Customer Success at Watchmaker will manage a small team of Customer Success Specialists and oversee strategic customer relationships to ensure successful adoption of the company's solutions. Responsibilities include onboarding, training, and maintaining customer engagement, while collaborating with various departments to enhance customer satisfaction and retention. The role requires both strategic leadership and hands-on execution in a fast-paced environment.

Benefits
  • Base compensation starting at $70,000 to $85,000 + bonus + equity
  • Flexible Time Off
  • Holidays
  • Employer covers 75% of base medical plan with buy-up options
  • Employer paid dental
  • Employer paid vision
Things to weigh
  • No specific mention of remote work options
  • Local candidates preferred
  • Applications without a Letter of Motivation will not be considered
  • No recruitment agencies accepted for this position
Job score4.6/5
Benefits5/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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