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Integrations and API Support Advisor

VTS
Location
New York, New York, United States
Posted
1 month ago
Department
Customer Success
What they actually want (must-haves)
  • 3+ years of experience in technical support, integrations, or a related SaaS support role
  • Comfortable working with APIs, credentials, SQL, and structured data
  • Ability to explain technical integration issues to non-technical users
  • Familiarity with Yardi, MRI, or similar property management/accounting platforms
  • Strong pattern recognition skills in a high-volume ticket environment
Nice to have
  • Experience with AI tools for triaging tickets and drafting root-cause writeups
  • Prior exposure to commercial real estate leasing concepts
  • Ability to communicate effectively with both technical and non-technical stakeholders
What the job really is

As an Integrations and API Support Advisor at VTS, you will be responsible for ensuring the health of integrations between the VTS platform and various property management systems. Your daily tasks will include monitoring integration performance, resolving data integrity issues, managing customer support tickets, and collaborating with engineering and account management teams to address technical issues. You'll also work on streamlining processes to improve efficiency and reduce manual workload.

Benefits
  • Competitive compensation
  • Comprehensive health benefits (including dental and vision)
  • Pre-tax commuter benefits
  • 401(k) plan
  • Education stipend for all employees
  • Flexible PTO policy
Things to weigh
  • Role requires working from the office 4 days a week in New York, NY
  • Integration health management can be high-pressure with a focus on preventing customer-reported issues
  • No specific mention of career advancement opportunities or training programs beyond general development
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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