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← Voyager Technologies, Inc.

IT Support Specialist

Voyager Technologies, Inc.
Location
Pittsburgh, PA
Posted
17 days ago
Department
IT
Salary
$80,000 - $100,000
What they actually want (must-haves)
  • High school diploma or equivalent and related IT Certifications
  • 5-7 plus years of hands-on IT support, desktop support, service desk, systems administration, or field support experience
  • Experience supporting Windows, macOS, Microsoft 365, endpoint management, identity/access, collaboration tools, printers, peripherals, and common enterprise applications
  • Working knowledge of networking fundamentals, endpoint security, device lifecycle, ticketing systems, and IT service management practices
  • Ability to operate independently in an on-site support role while following enterprise IT, cybersecurity, and change-management standards
  • Strong customer service, written documentation, troubleshooting, prioritization, and communication skills
Nice to have
  • Experience with Microsoft Intune, Entra ID, Active Directory, Defender, GCC High, ServiceNow, Jira, Halo, Zendesk, Jamf, or similar tools
  • Relevant certifications such as Security+, Network+, A+, Microsoft, ITIL, or similar
  • Experience supporting CUI, ITAR/EAR, CMMC, or other regulated data-handling requirements
  • Experience with conference room technology, AV support, local network troubleshooting, and executive or engineering-user support
What the job really is

As an IT Support Specialist at Voyager Technologies in Pittsburgh, PA, you will provide hands-on Tier 1-3 IT support for users, managing incidents and requests through the service desk platform. Your responsibilities will include troubleshooting hardware and software issues, supporting device lifecycle activities, and maintaining documentation. You will also assist with secure site operations and collaborate with various IT teams to enhance user experience and security.

Benefits
  • Flexible Time Off (FTO)
  • Comprehensive medical, dental, and vision coverage for employees and their families
  • Flexible, affordable gym memberships with 12,700+ options nationwide
  • 401(k) retirement plan with a 50% company match on contributions up to 8%
  • Company wellness programs that support physical and mental well-being
  • Additional voluntary benefits and employee support resources
Things to weigh
  • On-site role requires physical ability to lift and move IT equipment up to 50 pounds
  • Position requires access to classified or controlled information and maintaining an active Top Secret clearance
  • No specific mention of remote work options or flexibility in work location
Job score4.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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