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← Voyager Technologies, Inc.

IT Support Specialist

Voyager Technologies, Inc.
Location
Reno, NV
Posted
18 days ago
Department
IT
Salary
$80,000 - $95,000
What they actually want (must-haves)
  • High school diploma or equivalent and related IT Certifications
  • 5-7 years of hands-on IT support experience
  • Experience supporting Windows, macOS, Microsoft 365, and common enterprise applications
  • Working knowledge of networking fundamentals and IT service management practices
  • Ability to operate independently in an on-site support role
  • Strong customer service, documentation, troubleshooting, prioritization, and communication skills
Nice to have
  • Experience with Microsoft Intune, Entra ID, Active Directory, and similar tools
  • Relevant certifications such as Security+, Network+, A+, Microsoft, ITIL, or similar
  • Experience supporting CUI, ITAR/EAR, CMMC, or other regulated data-handling requirements
  • Experience with conference room technology and AV support
What the job really is

As an IT Support Specialist at Voyager Technologies in Reno, NV, you will provide hands-on Tier 1-3 IT support for users, addressing hardware, software, and connectivity issues. Your responsibilities will include managing incidents through the service desk, supporting device lifecycle activities, and ensuring compliance with security protocols. You will also create documentation and collaborate with various teams to enhance user experience and operational efficiency.

Benefits
  • Flexible Time Off (FTO)
  • Comprehensive medical, dental, and vision coverage
  • Flexible, affordable gym memberships
  • 401(k) retirement plan with a 50% company match
  • Company wellness programs
  • Additional voluntary benefits and employee support resources
Things to weigh
  • On-site role in Reno, NV
  • Requires lifting IT equipment up to 50 pounds
  • Position requires access to classified information and maintaining an active Top Secret clearance
  • Salary range provided but may be adjusted in the future
Job score4/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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