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Customer Service Facilities Lead

VIXXO
Location
Dallas, TX; Hartford, Connecticut, United States
Posted
29 days ago
Department
Core IFM
What they actually want (must-haves)
  • 2-3 years of experience in supervisory roles in convenience store, grocery, retail, restaurant, or hospitality industry
  • General understanding of facilities maintenance
  • Fluent with Microsoft Office products including Excel, Outlook, and Word
  • Excellent interpersonal skills and commitment to teamwork
  • Excellent written and verbal communication skills
  • Strong problem-solving skills and data analysis abilities
Nice to have
  • Direct experience managing commercial facilities
  • Experience working with Siebel and databases
  • Bachelor's degree
What the job really is

The Customer Service Facilities Lead at Vixxo is responsible for overseeing repair and maintenance operations to ensure customer satisfaction and retention. This role involves managing work order completion, coordinating with service providers, and proactively communicating with customers about service status and expectations. The lead will also analyze performance metrics to identify areas for improvement and work closely with the customer service team and field operations managers.

Things to weigh
  • No salary or benefits listed
  • Role requires strong multitasking and problem-solving skills in a fast-paced environment
  • Emphasis on customer service and relationship management may require high emotional intelligence
Job score2.4/5
Benefits1/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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