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← Via

Support Specialist

Via
Location
Park City, UT
Posted
11 days ago
Department
Field Operations
What they actually want (must-haves)
  • Clear communicator with good listening skills
  • Excellent reading comprehension and writing skills
  • Excellent computer and technical skills
  • Experience with Microsoft Office and Google Suite
  • Ability to take ownership of work
  • Empathetic and customer-focused
Nice to have
  • Experience with CRM tools like Salesforce
  • Fluency in Spanish
  • Willingness to work on various projects
What the job really is

As a Support Specialist at Via, you will be responsible for assisting driver-partners and ensuring they have a positive experience. Your role involves addressing customer issues, providing exceptional service to riders, and collaborating with various teams to enhance the overall customer experience. This position requires in-person work in Summit County, Utah, with shifts from 3:00 PM to 1:00 AM.

Benefits
  • Hourly wage starting at $23.00/hr
  • Free medical plans
  • 401K matching
  • Fuel costs reimbursed for commuting
  • Employer-subsidized health, vision, and dental insurance
  • Employer-subsidized life insurance
Things to weigh
  • In-person position with specific shift hours
  • Role involves handling a variety of customer issues in a fast-paced environment
  • No specific mention of career advancement opportunities
Job score3.4/5
Benefits5/5
Freshness5/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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