Lead CSR - Tazewell Pike Animal Clinic

The Lead Client Service Representative (Lead CSR) at Tazewell Pike Animal Clinic is responsible for overseeing front desk operations and ensuring an exceptional client experience from check-in to check-out. This role involves leading the client service team, resolving client issues, coordinating patient flow with clinical teams, and maintaining operational efficiency through accurate scheduling and recordkeeping. Additionally, the Lead CSR will assist in training new team members and collaborate with the Practice Manager on various operational tasks.

• Comprehensive benefits package including medical, dental, and vision coverage
• 401(k) retirement plan participation
• Paid time off
• Paid holidays
• Access to employee assistance program

• Must be able to work a flexible schedule during all hours the practice is open
• Role involves handling sensitive client interactions which may be emotionally charged