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← Versaterm

Manager, Renewals

Versaterm
Location
Ottawa, Ontario, Canada; Saint-Georges, Quebec, Canada; Vancouver, British Columbia, Canada
Posted
24 days ago
Department
Customer Support (535)
What they actually want (must-haves)
  • Bachelor’s degree in Business Administration, Finance, Economics, Marketing, or a related field (or equivalent experience)
  • 5-8 years of experience in renewals, deal desk, customer success operations, or commercial account management
  • At least 3+ years of people leadership experience, including coaching and performance management
  • Strong understanding of recurring revenue models, retention metrics, and renewal forecasting
  • Experience managing complex contracts, MSAs, amendments, and enterprise renewals
  • Experience in evaluating and automating processes
What the job really is

The Manager, Renewals at Versaterm is responsible for leading the renewals function, ensuring timely contract renewals and managing the end-to-end renewal lifecycle. This role involves collaborating with various departments to improve processes, mitigate risks, and enhance customer experience while maintaining revenue continuity. The manager will also coach and develop a team of Renewals Specialists, focusing on accountability and effective execution of renewal strategies.

Benefits
  • Comprehensive benefits offering
  • Variable compensation such as incentive plans or discretionary performance bonuses
Things to weigh
  • No specific salary listed; starting salary depends on various factors
  • Requires a security clearance from the Government of Canada, which may impose additional verification requirements
  • Role involves significant collaboration with multiple departments, which may lead to complex dynamics
Job score2.8/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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