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← Verra Mobility

Research Support Specialist

Verra Mobility
Location
Oklahoma_Remote
Posted
16 days ago
Department
CS Contact Center
What they actually want (must-haves)
  • High School diploma
  • Previous experience in an administrative, research, customer service or transaction processing position 2+ years
  • Excellent reading and comprehensive skills
  • Interpersonal written communication skills to accurately document activity in multiple systems and in proper business writing
  • Intermediate skills with Microsoft Products (including Outlook, Excel, etc.)
  • The ability to analyze data to resolve complex issues
What the job really is

The Research Support Specialist role involves researching and resolving tolling and violation disputes for rental agency customers. Daily tasks include processing billing adjustments, responding to inquiries, tracking service trends, and assisting with customer service calls as needed. The position requires collaboration with various internal and external stakeholders to ensure effective resolution of issues.

Things to weigh
  • No salary listed
  • Role requires handling complex customer service cases which may involve high-pressure situations
  • Position involves collaboration with various authorities and agencies, which may require adaptability to changing priorities
Job score2.4/5
Benefits1/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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