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← Verkada

Technical Support Engineer - University Graduate 2027

Verkada
Location
San Mateo, CA United States
Posted
12 days ago
Department
Technical Support Engineering
What they actually want (must-haves)
  • Bachelor’s or Master's degree in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity from an accredited university
  • Coursework with a focus on computer networking, Linux, electronics, computer systems
  • Ability to communicate complex technical matters both orally and in writing
  • Problem-solving skills with attention to detail
  • Ability to thrive in a team environment
Nice to have
  • Coursework in Python or other coding languages
  • Industry certifications (like CCNP, CCNA, or Network+)
What the job really is

As a Technical Support Engineer at Verkada, you will support enterprise customers by troubleshooting complex network, hardware, and software issues related to Verkada's cloud-managed security products. You will communicate technical concepts clearly to customers, take ownership of their issues from start to finish, and collaborate with engineering and product teams to improve the platform. Additionally, you will contribute to knowledge sharing by writing content for the Knowledge Base.

Benefits
  • Healthcare programs with premiums 100% covered for employees under at least one plan and 80% for family premiums
  • Nationwide medical, vision, and dental coverage
  • Health Saving Account (HSA) with annual employer contributions
  • Flexible Spending Account (FSA) with tax saving options
  • Expanded mental health support
  • Paid parental leave policy & fertility benefits
Things to weigh
  • On-site work required 5 days per week in San Mateo, CA
  • No specific mention of career advancement opportunities
  • No salary listed, but an estimated hourly pay range of $46 - $50 USD is provided
Job score3.6/5
Benefits5/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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