As a Level 1 Technical Support representative at Verifone, you will be the first point of contact for merchants and customers, handling incoming support requests primarily in German. Your responsibilities will include creating and categorizing support tickets in Salesforce, performing basic troubleshooting, guiding customers through standard processes, and escalating complex issues to Level 2 support when necessary. This role requires effective communication and a structured approach to problem-solving in a fast-paced environment.
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