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← Verifone

Level 2 Technical Support, Portugal

Verifone
Location
Lisbon, Portugal
Posted
23 days ago
Department
Global Customer Success
What they actually want (must-haves)
  • Previous experience in technical helpdesk (L1/L2 level), ideally in IT services
  • Familiarity with CRM/ticketing systems (Salesforce experience is a strong plus)
  • Good written and verbal communication skills in Portuguese and English
  • Team player mindset with a proactive, ownership-driven approach
What the job really is

As a Level 2 Technical Support Specialist at Verifone, you will be part of a fast-paced Helpdesk team focused on supporting payment infrastructure. Your day-to-day responsibilities will include handling inbound calls regarding payment terminal issues, resolving escalated support cases, and collaborating with internal teams to ensure effective problem resolution. This role offers the chance to deepen your technical expertise while contributing to the overall customer payments experience.

Things to weigh
  • In-office work culture may not suit everyone
  • Role involves handling escalated issues which may lead to high-pressure situations
  • No specific salary or benefits mentioned in the posting
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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