HHiring Reality
← Veracyte

Customer Care Specialist

Veracyte
Location
Remote
Posted
19 days ago
Department
240 Customer Service
Salary
$28.00 - $31.00
What they actually want (must-haves)
  • A bachelor's degree (B.A. or B.S.) is preferred, but relevant experience may be considered in lieu of education.
  • 2+ years of experience in customer service within healthcare, biotech, or laboratory settings; oncology experience is preferred.
  • Understanding of effective order and case management practices.
  • Familiarity with CRM tools, preferably Salesforce.
  • Strong organizational and time-management skills.
  • Analytical skills to evaluate data, trends, and customer feedback.
What the job really is

As a Customer Care Specialist at Veracyte, you will be responsible for providing exceptional service and support to healthcare providers and patients. Your daily tasks will include managing orders, performing outreach to physician offices, addressing inbound calls, collaborating with the Sales team, and analyzing customer feedback to drive improvements in service delivery.

Benefits
  • Competitive compensation and benefits.
  • Potential eligibility for additional discretionary bonuses/incentives and restricted stock units.
  • Recognition as a 2024 Certified™ Great Place to Work ® in both the US and Israel.
Things to weigh
  • No specific mention of career advancement opportunities or professional development.
  • The pay range is relatively narrow, which may limit salary negotiation.
  • Experience in oncology is preferred but not required, which could affect competitiveness for the role.
Job score3.8/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

Applying to Veracyte?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume scoreGenerate resume to apply
Job Link →