HHiring Reality
← Veracyte

Customer Care Specialist

Veracyte
Location
Remote
Posted
19 days ago
Department
240 Customer Service
Salary
$28.00 - $31.00
What they actually want (must-haves)
  • Bachelor's degree (B.A. or B.S.) preferred or relevant experience in lieu of education
  • 2+ years of experience in customer service within healthcare, biotech, or laboratory settings
  • Understanding of effective order and case management practices
  • Familiarity with CRM tools, preferably Salesforce
  • Strong organizational and time-management skills
  • Analytical skills to evaluate data, trends, and customer feedback
Nice to have
  • Oncology experience preferred
What the job really is

As a Customer Care Specialist at Veracyte, you will play a crucial role in providing exceptional service and support to healthcare providers and patients. Your daily tasks will include managing orders, addressing customer inquiries through various communication channels, collaborating with internal teams, and analyzing customer feedback to drive improvements in service delivery.

Benefits
  • Competitive compensation
  • Potential for additional discretionary bonuses/incentives
  • Restricted stock units
  • Career growth opportunities
  • Inclusive workforce environment
Things to weigh
  • Remote position
  • Salary range is $28.00 - $31.00, which may vary based on experience and location
  • Oncology experience is preferred but not required
Job score4/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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