HHiring Reality
← Veracyte

Customer Care Specialist

Veracyte
Location
Remote
Posted
19 days ago
Department
240 Customer Service
Salary
$28.00 - $31.00
What they actually want (must-haves)
  • Bachelor's degree (B.A. or B.S.) preferred, or relevant experience in lieu of education
  • 2+ years of experience in customer service within healthcare, biotech, or laboratory settings
  • Understanding of effective order and case management practices
  • Familiarity with CRM tools, preferably Salesforce
  • Strong organizational and time-management skills
  • Analytical skills to evaluate data and customer feedback
Nice to have
  • Oncology experience preferred
  • Experience in partnering with a Sales team to drive growth and customer retention
What the job really is

As a Customer Care Specialist at Veracyte, you will provide exceptional service and support to healthcare providers and patients. Your role involves managing orders, addressing customer inquiries, collaborating with internal teams, and analyzing customer feedback to improve service quality. You will play a key part in enhancing the customer experience while ensuring compliance with relevant standards.

Benefits
  • Competitive compensation
  • Potential for additional discretionary bonuses/incentives
  • Restricted stock units
  • Commitment to fostering an inclusive workforce
Things to weigh
  • No specific mention of remote work challenges
  • Salary range provided but dependent on various factors
  • Role may involve handling sensitive health information
Job score3.8/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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