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Senior Customer Success Engineer

Veeam Software
Location
Remote, France
Posted
12 days ago
Department
WW Customer Success 1009886
What they actually want (must-haves)
  • 5+ years in customer-facing engineering roles focused on data backup and recovery
  • Advanced level of English
  • Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices
  • Strong experience designing and executing protection plans, migrations, and recovery simulations
  • VMCE certification required (may be completed post-hire within an agreed timeframe)
  • Proven ability to translate business outcomes into technical adoption roadmaps and measurable value
Nice to have
  • Familiarity with Veeam platform capabilities
  • Preferred industry certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert
  • Executive stakeholder engagement skills (CISO/CIO) with the ability to synthesize technical, business, and risk signals into clear recommendations
What the job really is

As a Senior Customer Success Engineer at Veeam, you'll be responsible for driving long-term customer outcomes by leading onboarding, adoption, and optimization of Veeam products. Your role will involve configuring customer accounts, conducting recovery simulations, and engaging with executive stakeholders to ensure alignment on business outcomes and product adoption. You will also monitor customer signals to identify churn risks and collaborate on strategies for renewal and expansion.

Benefits
  • 25 paid vacation days plus RTT days
  • 4 extra global VeeaMe Days for self-care
  • 24 paid volunteer hours annually through Veeam Cares
  • Mandatory public health insurance with broad medical coverage
  • Employer-paid private medical, dental, optical, and wellness plan through Axa, with options for dependents
  • Life insurance with enhanced coverage above the Social Security ceiling
Things to weigh
  • Remote work is only possible for employees located in France
  • No salary listed
Job score3.8/5
Benefits5/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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