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← Vectra

Sr Support Engineer

Vectra
Location
California City, California, United States
Posted
16 days ago
Department
Customer Support
What they actually want (must-haves)
  • Strong experience supporting an international customer base
  • At least 7 years working in a technical support and/or escalation engineer role
  • Experience in diagnosis and resolution of complex customer issues
  • Expertise in Linux-based systems, their management, operation and application stacks
  • Good understanding of current security technologies and risks
  • Excellent understanding of TCP/IP network protocol suite including packet capture analysis
Nice to have
  • Scripting/programming, especially in Python and the bash shell
  • Design and understanding of enterprise and data-center networks
  • Proactively identify problem areas and be responsible for driving their resolution
  • Good understanding of SQL and non-SQL databases
  • Good understanding of virtual environments
What the job really is

As a Sr Support Engineer at Vectra AI, you will be responsible for providing high-level technical support to customers, particularly in diagnosing and resolving complex issues. Your role will involve working closely with customers and internal teams to ensure positive support interactions, developing support processes and documentation, and collaborating on investigations and escalations. You will also engage in limited on-call support and contribute to the growth of the support organization.

Benefits
  • Competitive base pay
  • Incentive plan eligibility
  • Participation in the employee equity plan (stock options)
  • Health care insurance
  • Income protection / life insurance
  • Access to retirement savings plans
Things to weigh
  • Limited on-call/out-of-hours support for weekends/national holidays
  • Role involves deep diagnosis including source-code analysis which may require advanced technical skills
  • The position requires strong collaboration across geographically dispersed teams which may present communication challenges
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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