HHiring Reality
← Van Metre Companies

Warranty Representative

Van Metre Companies
Location
Fairfax, VA
Posted
2 months ago
Department
New Homes Operations
Salary
$62,000-70,000
What they actually want (must-haves)
  • 3+ years of customer service, customer support, or client-facing experience
  • Excellent verbal and written communication skills
  • Valid driver’s license with the ability to travel between assigned communities
  • Ability to use Microsoft Office and learn company software such as HubSpot and mobile service platforms
Nice to have
  • Experience in residential construction, property management, homebuilding, maintenance, or a related field
What the job really is

As a Warranty Representative at Van Metre, you will be responsible for managing the homeowner experience throughout the warranty period, ensuring high-quality service delivery. Your day-to-day tasks will include serving as the main contact for homeowner service needs, coordinating with trade partners, and maintaining documentation of service activities. You will also conduct homeowner evaluations and collaborate with internal teams to enhance customer satisfaction and improve service practices.

Benefits
  • Salary range of $62,000-70,000 annually
  • $3K travel allowance built into salary
  • 11 paid holidays
  • 10 vacation days
  • 10 sick days
  • Two Volunteer Days off
Things to weigh
  • Field-based role requiring travel and work in residential construction zones
  • On-call support during nights and weekends may be required
  • No additional bonus beyond salary listed
Job score3.8/5
Benefits5/5
Freshness1/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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