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← Valtech

Akeneo PIM & SFCC L2 Support

Valtech
Location
Bengaluru
Posted
11 days ago
Department
Non-Development
What they actually want (must-haves)
  • 6+ years of experience in IT/technical support
  • Hands-on experience troubleshooting Akeneo PIM issues
  • Hands-on experience troubleshooting Salesforce B2C Commerce issues
  • Ability to trace data flow issues end-to-end across PIM and storefront
  • Strong analytical and root cause analysis skills
  • Willingness to work 24/7 rotational shifts
Nice to have
  • Experience with e-commerce data governance or catalog data quality processes
  • Exposure to ticketing/ITSM tools like JIRA Service Management or ServiceNow
  • Basic scripting/SQL knowledge for data validation
  • Experience in Agile methodologies and consulting
  • Familiarity with API/integration troubleshooting
What the job really is

In this role, you will provide L2 support for Akeneo PIM and Salesforce B2C Commerce, focusing on troubleshooting and resolving data issues. You will analyze data flows, perform root cause analysis, and collaborate with various teams to ensure timely resolution of incidents. Additionally, you will document processes and participate in a 24/7 rotational on-call support system.

Benefits
  • Flexibility with remote and hybrid work options
  • Career advancement opportunities with international mobility
  • Access to cutting-edge tools, training, and industry experts
  • Benefits tailored to each location
Things to weigh
  • No salary listed
  • Role involves 24/7 on-call support which may affect work-life balance
  • Hands-on troubleshooting experience is mandatory, not just conceptual knowledge
  • The position requires strong collaboration with various teams during critical incidents
Job score3/5
Benefits2/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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