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Akeneo and SFCC L2 Analysts

Valtech
Location
Bengaluru
Posted
11 days ago
Department
Non-Development
What they actually want (must-haves)
  • 3+ years of overall IT/technical support experience
  • Hands-on experience troubleshooting Akeneo PIM issues (catalog management, data export/import failures)
  • Hands-on experience troubleshooting SFB2C issues (storefront data sync, catalog feed issues, display/reflection problems)
  • Ability to trace data flow issues end-to-end across PIM → integration/middleware → storefront
  • Familiarity with API/integration troubleshooting (REST APIs, connectors, or middleware tools)
  • Strong analytical and RCA skills
Nice to have
  • Experience with e-commerce data governance or catalog data quality processes
  • Exposure to ticketing/ITSM tools (JIRA Service Management, ServiceNow, etc.)
  • Basic scripting/SQL knowledge for data validation
What the job really is

In this role as an Akeneo and SFCC L2 Analyst, you will be responsible for hands-on troubleshooting of issues related to Akeneo PIM and Salesforce B2C Commerce. Your day-to-day tasks will include analyzing data flow issues, resolving technical problems, and providing support in a rotational on-call environment. You will also document solutions and collaborate with various teams to ensure timely incident resolution and maintain a knowledge base.

Benefits
  • Flexibility, with remote and hybrid work options (country-dependent)
  • Career advancement, with international mobility and professional development programs
  • Learning and development, with access to cutting-edge tools, training and industry experts
Things to weigh
  • The role requires 24/7 on-call support, which may impact work-life balance.
  • Hands-on troubleshooting experience is emphasized, indicating a technical and potentially high-pressure environment.
  • The posting mentions a rotational support team, which may involve varying shift patterns.
Job score3/5
Benefits2/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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