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Customer Success Manager

Compass
Location
NJ - Avalon - 2021 Dune Drive; Ocean City, New Jersey, United States
Posted
12 days ago
Department
Agent Operations
Salary
$27.00 - $30.00
What they actually want (must-haves)
  • 2-3 years of experience in customer service, training, office management, hospitality, or operations
  • Passion for supporting and serving agents
  • Strong problem-solving and analytical skills
  • Skilled communicator with great interpersonal skills
  • Meticulous attention to detail, highly organized
  • Ability to work in the office during standard operating hours
Nice to have
  • Previous experience in real estate
  • Previous experience with live or remote training
  • Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence)
  • A passion for creating community within a space
  • Strong creative writing skills and eye for design
What the job really is

As a Customer Success Manager at Compass, you will be the primary contact for new customers, guiding them through the onboarding process and providing ongoing support. Your responsibilities include managing customer inquiries, promoting the use of Compass technology, assisting with marketing needs, and collaborating with various teams to enhance the customer experience. This role requires a strong focus on building relationships and ensuring customer satisfaction in a fast-paced office environment.

Benefits
  • Expected base pay of $27.00 - $30.00/hour
  • Participation in incentive programs (cash, equity, or commissions)
  • Paid vacation, holidays, sick time, parental leave, and recharge leave
  • Medical, tele-health, dental and vision benefits
  • 401(k) plan
  • Flexible spending accounts (FSAs)
Things to weigh
  • Role is 100% in-office, which may not suit remote work preferences
  • Compensation range is provided, but final offers depend on various factors
  • No specific mention of career advancement opportunities within the role
Job score4.4/5
Benefits5/5
Freshness5/5
Career value3/5
Role clarity4/5
Pay transparency5/5

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