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Agent Experience Manager

Compass
Location
NJ - Avalon - 2021 Dune Drive; Ocean City, New Jersey, United States
Posted
12 days ago
Department
Agent Operations
Salary
$27.00 - $30.00
What they actually want (must-haves)
  • 2-3 years of experience in customer service, training, office management, hospitality, or operations
  • Passion for supporting and serving agents trying to grow their businesses
  • Great listening skills, connects well with others, and is empathetic of the customer’s pain points
  • Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
  • Skilled communicator with great interpersonal skills, ability to build and manage relationships
  • Meticulous attention to detail, highly organized
Nice to have
  • Previous experience in real estate
  • Previous experience with live or remote training
  • Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence)
  • Strong creative writing skills and eye for design
What the job really is

As an Agent Experience Manager at Compass, you will be the primary contact for new customers, guiding them through the onboarding process and providing ongoing support. Your responsibilities include managing customer inquiries, promoting the use of Compass technology, assisting with marketing requests, and maintaining a welcoming office environment. This role requires strong interpersonal skills and a passion for customer service, as you will be directly involved in enhancing the agent experience.

Benefits
  • Compensation range of $27.00 - $30.00/hour
  • Participation in incentive programs (which may include eligible cash, equity, or commissions)
  • Paid vacation, holidays, sick time, parental leave, and recharge leave
  • Medical, tele-health, dental and vision benefits
  • 401(k) plan
  • Flexible spending accounts (FSAs)
Things to weigh
  • Role requires 100% in-office presence
  • Compensation range is provided but may vary based on experience and skills
  • Previous experience in real estate and enterprise technology is preferred but not mandatory
Job score4.6/5
Benefits5/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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