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Agent Experience Manager

Compass
Location
Walnut Creek
Posted
16 days ago
Department
Agent Operations
Salary
$32.00 - $34.25
What they actually want (must-haves)
  • 2-3 years of experience in customer service, training, office management, hospitality, or operations
  • Passion for supporting and serving agents trying to grow their businesses
Nice to have
  • Previous experience in real estate
  • Previous experience with live or remote training
  • Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence)
What the job really is

As an Agent Experience Manager at Compass, you will be the primary contact for new customers, providing them with support and training on Compass tools and services. Your role involves managing customer inquiries, promoting technology adoption, assisting with marketing needs, and collaborating with various teams to ensure a smooth onboarding experience. You will also mentor junior staff and contribute to ongoing projects within the company.

Benefits
  • Participation in incentive programs (which may include eligible cash, equity, or commissions)
  • Paid vacation, holidays, sick time, parental leave, and recharge leave
  • Medical, tele-health, dental and vision benefits
  • 401(k) plan
  • Flexible spending accounts (FSAs)
  • Commuter program
Things to weigh
  • Role is 100% in-office, which may not suit all candidates
  • Compensation range provided, but final offers depend on various factors
  • No mention of specific career advancement opportunities within the role
Job score4.2/5
Benefits5/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency5/5

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