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Agent Experience Coordinator

Compass
Location
Edina, Minnesota, United States; Minnesota
Posted
16 days ago
Department
Agent Operations
Salary
$21-$23.37
What they actually want (must-haves)
  • 1-2 years of previous experience in customer service, office management, hospitality, or operations
  • Great listening skills and empathy for customer pain points
  • Strong problem-solving and analytical skills
  • Strong verbal communication and presentation skills
  • Meticulous attention to detail and highly organized
  • Ability to work in the office during standard operating hours
Nice to have
  • Previous experience in real estate
  • Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence)
  • A passion for creating community within a space
What the job really is

As an Agent Experience Coordinator at Compass, you will be the first point of contact for customers in the office, ensuring smooth operations and maintaining office standards. Your role includes providing support to agents on Compass technology, assisting with marketing requests, and fostering a welcoming environment. You will also handle administrative tasks and collaborate with team members to enhance the agent experience.

Benefits
  • Competitive compensation packages
  • Participation in incentive programs (which may include eligible cash, equity, or commissions)
  • Paid vacation, holidays, sick time, parental leave, and recharge leave
  • Medical, tele-health, dental and vision benefits
  • 401(k) plan
  • Flexible spending accounts (FSAs)
Things to weigh
  • No specific mention of career advancement opportunities
  • Base pay range is provided, but may vary based on experience
  • Office-based role may limit flexibility compared to remote positions
Job score4.2/5
Benefits5/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency5/5

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