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Senior People Operations Specialist

Upwork
Location
Toronto, Ontario, Canada
Posted
9 days ago
Department
People
What they actually want (must-haves)
  • 5+ years of progressive experience in People Operations, HR Generalist, shared services, or related roles
  • Hands-on experience supporting U.S. employment-based immigration
  • Strong understanding of employee lifecycle operations and HR practices
  • Experience partnering with HRBPs, managers, and cross-functional People teams
  • Strong judgment and problem-solving skills
  • Process-oriented mindset with experience improving workflows
Nice to have
  • Experience supporting employees across multiple countries or regions
  • Exposure to immigration or employment processes in additional countries
  • Experience with performance management, manager coaching, or employee relations
What the job really is

As a Senior People Operations Specialist at Upwork, you will deliver scalable people programs and operational support throughout the employee lifecycle, focusing on onboarding, offboarding, and immigration matters. You will partner with HR Business Partners and managers to navigate complex people issues, improve processes, and support performance management. This role requires strong operational skills and the ability to manage multiple priorities effectively.

Benefits
  • Competitive benefits offered through a partner during initial employment
  • Potential transition to direct employment with Upwork and associated benefits once the operational hub is established
  • Eligibility for annual bonus plan or sales incentive plan
  • Eligibility to participate in long term equity incentive program
Things to weigh
  • Role requires 3 days in office once the new hub opens in Q4 2026
  • Initially employed through a partner, with potential transition to Upwork depending on business needs
  • No specific mention of training or development programs
  • Salary range provided, but individual pay depends on various factors
Job score3/5
Benefits2/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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