HHiring Reality
← Upwork

Senior Product Manager, Match Platform

Upwork
Location
Toronto, Ontario, Canada
Posted
1 month ago
Department
Product
What they actually want (must-haves)
  • Proven experience as a product manager working directly on search, recommendation, ranking, or large-scale information retrieval systems, ideally in a marketplace or other two-sided context.
  • Deep AI/ML fluency to partner effectively with engineering and data teams on retrieval methods, ranking signals, embeddings, model tuning, and evaluation.
  • Track record of owning platform- or infrastructure-level product work, shaping capabilities other teams depended on.
  • Demonstrated success leading experimentation and A/B testing programs and using results to inform roadmap and design decisions.
  • Ability to translate ambiguous user and business needs into concrete, technically feasible requirements.
  • Clear, inclusive communicator who drives cross-functional alignment in fast-paced, technically complex environments.
What the job really is

As a Senior Product Manager for the Match Platform at Upwork, you will lead the development of AI-powered search, recommendation, and matching systems. Your role involves collaborating with cross-functional teams to innovate and strategize on product roadmaps, while also measuring success through key metrics and experimentation. You will be responsible for ensuring that the infrastructure you build supports other teams and enhances match quality and relevance for users.

Benefits
  • Competitive benefits offered through a partner while establishing the operational hub.
  • Opportunities to transition to employment with Upwork once the hub is established, depending on business needs.
  • Access to Upwork's resources, culture, and growth opportunities while employed by the partner.
  • Eligibility for an annual bonus plan or sales incentive plan and participation in a long-term equity incentive program.
Things to weigh
  • The role requires 3 days in the office once the new hub opens, which is expected by Q4 2026.
  • Initially employed through a partner, with potential transition to Upwork employment later.
  • No specific details on the competitive benefits offered by the partner are provided.
Job score3/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

Applying to Upwork?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume scoreGenerate resume to apply
Job Link →