HHiring Reality
← Upstart

Senior Dealer Relationship Manager (Remote)

Upstart
Location
United States | Remote
Posted
12 days ago
Department
Lending Partnerships Department
What they actually want (must-haves)
  • 3+ years of experience in dealer relationship management, account management, customer success, dealer development, automotive retail, auto finance, indirect lending, or a related customer-facing role
  • Experience launching, onboarding, implementing, or activating new customer or dealer partnerships
  • Experience managing a portfolio of accounts and using CRM systems, dashboards, spreadsheets, or reporting tools to monitor account activity and performance
  • Experience using customer or account data to identify risks, prioritize outreach, and develop adoption, growth, or recovery plans
  • Experience leading customer training, onboarding, performance reviews, or strategic meetings in a remote environment
Nice to have
  • Knowledge of dealership sales and finance operations, indirect auto lending, lender strategy, and dealer account-management practices
  • Ability to guide dealership leadership, finance managers, and frontline users through new lender adoption and workflow changes
  • Ability to interpret dealer performance, application, lender-activity, and utilization data to guide launch and account strategy
  • Experience building or using automated reporting, email campaigns, portfolio alerts, or customer-engagement workflows
  • Experience supporting rural, lower-volume, small-market, or geographically dispersed dealer partners and re-engaging underperforming accounts
What the job really is

As a Senior Dealer Relationship Manager at Upstart, you will manage a portfolio of lower-volume dealer partners, primarily in rural areas. Your responsibilities include launching new partnerships, maintaining dealer relationships, and ensuring effective adoption of Upstart's auto lending program through remote engagement strategies. You will analyze dealer performance data to identify opportunities for growth and provide ongoing support to enhance utilization of the lending platform.

Benefits
  • Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
  • Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada)
  • Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)
  • Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada
  • Health Savings Account contributions from Upstart for eligible plans (US only)
  • Income protection benefits, including life insurance and disability coverage for added financial security
Things to weigh
  • Remote role with a focus on lower-volume dealer partners, which may limit exposure to larger market dynamics
  • Position involves significant remote engagement, which may not suit all candidates
  • In-person collaboration is encouraged but varies by team, which may affect work-life balance for some
Job score3.8/5
Benefits5/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency0/5

Applying to Upstart?

See how your résumé matches this role — and tailor it from what actually gets interviews.