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Implementation Consultant

Upshop
Location
Toronto
Posted
24 days ago
Department
Implementation
What they actually want (must-haves)
  • Bachelor's degree or equivalent combination of education and relevant experience
  • 3+ years of experience in software implementation, consulting, professional services, retail technology, or a comparable customer-facing solution delivery role
  • Strong written and verbal communication, presentation, facilitation, documentation, and stakeholder-management skills
  • Ability to manage multiple concurrent customer workstreams, deadlines, dependencies, and competing priorities with limited supervision
  • Strong analytical, problem-solving, and critical-thinking skills
  • Ability to learn new technologies, business processes, and software platforms quickly
Nice to have
  • Experience in grocery, food retail, convenience retail, store operations, or retail technology
  • Experience with one or more food retail disciplines, such as forecasting, ordering, inventory management, receiving, DSD, fresh operations, recipe management, production planning, labeling, merchandising, or store execution
  • Experience implementing SaaS solutions or enterprise software platforms
  • Experience supporting enterprise data onboarding or system integrations using REST APIs, flat files, middleware, ETL processes, source-to-target data mappings, and structured formats such as JSON, CSV, or XML
  • Familiarity with Microsoft Azure services such as Azure SQL Database, Azure Cosmos DB, Azure Blob Storage, and Azure Table Storage, as well as identity technologies such as Microsoft Entra ID
What the job really is

The Implementation Consultant at Upshop will lead clients through the deployment and adoption of Upshop's SaaS solutions, focusing on optimizing food retail operations. This role involves engaging with customers to understand their business needs, configuring solutions, managing implementation activities, and ensuring successful data onboarding and integration. The consultant will also contribute to continuous improvement efforts and mentor newer team members as they grow in their implementation experience.

Things to weigh
  • No salary listed
  • Role requires travel up to 25% which may affect work-life balance
  • Candidates should be prepared for a fast-paced and collaborative environment
  • Experience in food retail is highly valued, which may limit candidates from other sectors
Job score2.8/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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