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Implementation Consultant

Upshop
Location
North America, Remote
Posted
24 days ago
Department
Implementation
What they actually want (must-haves)
  • Bachelor's degree or equivalent combination of education and relevant experience
  • 3+ years of experience in software implementation, consulting, professional services, retail technology, or a comparable customer-facing solution delivery role
  • Strong written and verbal communication, presentation, facilitation, documentation, and stakeholder-management skills
  • Ability to manage multiple concurrent customer workstreams, deadlines, dependencies, and competing priorities with limited supervision
  • Strong analytical, problem-solving, and critical-thinking skills
  • Ability to learn new technologies, business processes, and software platforms quickly
Nice to have
  • Experience in grocery, food retail, convenience retail, store operations, or retail technology
  • Experience with one or more food retail disciplines, such as forecasting, ordering, inventory management, receiving, DSD, fresh operations, recipe management, production planning, labeling, merchandising, or store execution
  • Experience implementing SaaS solutions or enterprise software platforms
  • Experience supporting enterprise data onboarding or system integrations using REST APIs, flat files, middleware, ETL processes, source-to-target data mappings, and structured formats such as JSON, CSV, or XML
  • Familiarity with Microsoft Azure services such as Azure SQL Database, Azure Cosmos DB, Azure Blob Storage, and Azure Table Storage, as well as identity technologies such as Microsoft Entra ID
What the job really is

The Implementation Consultant at Upshop will lead customers through the deployment and adoption of Upshop's SaaS solutions, acting as a trusted advisor throughout the implementation lifecycle. Responsibilities include engaging with customers to understand their operational needs, configuring solutions, managing implementation activities, and ensuring successful data onboarding and integration. The role requires a blend of consultative skills, retail operational knowledge, and technical problem-solving to drive measurable outcomes for customers.

Things to weigh
  • No salary listed
  • Role involves a significant amount of customer engagement and problem-solving, which may require strong interpersonal skills
  • Experience in the grocery or food retail sector is highly valued, which may limit candidates from other sectors
  • Willingness to travel up to 25% may be a consideration for some candidates
Job score2.8/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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